Jordan Ellis
Seattle, WA | (123) 456-7891 | jordanellis@email.com
Objective:
Detail-oriented Customer Service Specialist with a rich blend of hands-on experience and theoretical knowledge in managing customer relations, troubleshooting, and team collaboration. Seeking a challenging role that values problem-solving skills, a proactive approach, and a commitment to enhancing customer satisfaction and organizational performance.
Skills:
- CRM software proficiency
- Excellent communication
- Conflict resolution
- Team collaboration
Experience:
Customer Service Associate
Tech Solutions, Seattle, WA
- Assisted in improving customer service protocols, which increased customer satisfaction by 20%.
Customer Support Representative
Gadget Store, Seattle, WA
- Successfully managed multiple customer inquiries, maintaining a high level of customer satisfaction.
Education:
Associate Degree in Business Administration
Seattle Community College, 2016
Certifications:
- Customer Service Certification (CSC)
- Certified Customer Experience Professional (CCEP)
