Jordan Ellis
Seattle, WA | (123) 456-7891 | jordanellis@email.com
Objective:
Aspiring to secure a Customer Service Manager role at XYZ Tech, where a strong foundation in customer service, along with proficiency in CRM tools and team development skills, can be utilized. Focused on driving operational excellence, enhancing team efficiencies, and elevating overall customer satisfaction through innovative strategies and a hands-on approach.
Skills:
- CRM software expertise
- Team training & development
- Customer issue resolution
- Active Listening
Experience:
Lead Customer Service Representative
Innovation Tech, Seattle, WA
July 2019 – Present
- Spearheaded a team of customer service representatives, driving a 20% improvement in customer satisfaction.
- Implemented new CRM strategies that enhanced customer interactions and support.
Customer Service Representative
Tech Solutions, Seattle, WA
June 2018 – July 2019
- Managed 70+ daily customer inquiries, maintaining a 95% satisfaction rate.
- Facilitated the introduction of a new customer feedback system, improving service quality.
Customer Support Associate
Gadget Store, Seattle, WA
January 2017 – June 2018
- Instrumental in product selection assistance, enhancing customer satisfaction and loyalty.
Education:
Associate Degree in Business Administration
Seattle Community College, 2016
Certifications:
Customer Service Certification (CSC)
Certified Customer Experience Professional (CCEP)
