Jordan Ellis
Seattle, WA | (123) 456-7891 | jordanellis@email.com
Objective:
Motivated Customer Service Representative, bringing over 5 years of enriching experience in the customer service domain. Proven track record in resolving customer issues effectively, nurturing customer relationships, and enhancing overall customer satisfaction. Seeking an opportunity to apply a diverse skill set, solid work ethic, and a passion for customer service to generate a positive impact on organizational success and customer experience.
Experience:
Customer Service Supervisor
Tech Solutions, Seattle, WA
June 2021 – Present
- Supervised a team of 15 representatives, improving overall team efficiency by 25%.
- Implemented new CRM system to streamline the customer service process.
Customer Service Representative
Tech Solutions, Seattle, WA
June 2019 – June 2021
- Resolved an average of 50+ customer inquiries daily via phone, email, and chat.
- Trained 10+ new employees on company customer service policies and service level standards.
Education:
Associate Degree in Business Administration
Seattle Community College, 2016
Certifications:
- Customer Service Certification (CSC)
- Certified Customer Experience Professional (CCEP)
Skills:
- Excellent communication skills
- Problem-solving
- CRM software proficiency
- Time management
- Active Listening
- Conflict Resolution
