Traditional Customer Service Resume Template

By The Diversity Employment Team - Published on: Feb 10, 2024

Jordan Ellis

Seattle, WA | (123) 456-7891 | jordanellis@email.com

Objective:

Motivated Customer Service Representative, bringing over 5 years of enriching experience in the customer service domain. Proven track record in resolving customer issues effectively, nurturing customer relationships, and enhancing overall customer satisfaction. Seeking an opportunity to apply a diverse skill set, solid work ethic, and a passion for customer service to generate a positive impact on organizational success and customer experience.

Experience:

Customer Service Supervisor
Tech Solutions, Seattle, WA
June 2021 – Present

  • Supervised a team of 15 representatives, improving overall team efficiency by 25%.
  • Implemented new CRM system to streamline the customer service process.


Customer Service Representative

Tech Solutions, Seattle, WA
June 2019 – June 2021

  • Resolved an average of 50+ customer inquiries daily via phone, email, and chat.
  • Trained 10+ new employees on company customer service policies and service level standards.

Education:

Associate Degree in Business Administration

Seattle Community College, 2016

Certifications:

  • Customer Service Certification (CSC)
  • Certified Customer Experience Professional (CCEP)

Skills:

  • Excellent communication skills
  • Problem-solving
  • CRM software proficiency
  • Time management
  • Active Listening
  • Conflict Resolution

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